Legal

Privacy Policy

Last updated: March 2026

Content Factory ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at contentfactory.studio (the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, and profile photo provided via Google Sign-In
  • Content you upload: images, videos, logos, and reference files you submit to the Service
  • Prompts and text inputs you enter to generate content
  • Communications: messages you send to us for support or feedback

1.2 Information Collected Automatically

  • Usage data: features used, pages visited, actions taken within the Service
  • Device information: browser type, operating system, device type
  • IP address and approximate geographic location
  • Session data: time spent, frequency of use, error logs
  • Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third Parties

When you sign in with Google, we receive basic profile information (name, email, profile photo) from Google as permitted by your Google account settings. We do not receive your Google password.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process your content generation requests using AI models
  • Store your generated content in your personal Content Library
  • Authenticate your identity and manage your account
  • Monitor and analyze usage patterns to improve the Service
  • Enforce our Terms of Use and prevent abuse
  • Send service-related communications (account updates, security alerts)
  • Comply with legal obligations
  • Respond to your inquiries and provide customer support

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Third-Party Service Providers

We share information with third-party providers necessary to operate the Service:

  • Google (Firebase, Cloud Storage, AI Models): Authentication, database, file storage, and AI content generation
  • ElevenLabs: AI audio and music generation
  • Stripe: Payment processing for paid plans

These providers are permitted to use your information only as necessary to provide services to us and are bound by their own privacy policies.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Content Factory, our users, or others.

3.3 Business Transfers

If Content Factory is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service before your information is transferred.

4. Data Retention

We retain your account information and generated content for as long as your account is active or as needed to provide the Service. You can delete content from your Content Library at any time.

Temporary processing files (raw video frames, audio session files) used during content generation are automatically deleted from our servers after processing is complete, typically within 24 hours.

If you delete your account, we will delete or anonymize your personal information within a reasonable period, subject to legal retention requirements.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission via HTTPS/TLS
  • Secure cloud storage with Google Cloud Platform
  • Firebase Authentication for secure account management
  • Access controls limiting employee access to user data

No security system is impenetrable. We cannot guarantee absolute security of your information and are not liable for unauthorized access beyond our reasonable control.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us through the platform. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

The Service is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

8. International Data Transfers

The Service is operated from the United States. If you are accessing the Service from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer.

9. AI-Generated Content & Your Uploads

Files you upload (images, videos, logos) are processed solely for the purpose of generating your requested content. We do not use your uploaded files or generated content to train AI models.

Your prompts and generated content are stored in your account and are not shared with other users. You maintain control over your content library and can delete items at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date, and where appropriate, by sending you an email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the platform or at the contact information available on our website.

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